Help

Making a New Booking

How do I make a Booking?

What’s Included in a Cleaning?

Northern States Cleaning has a cleaning checklist that your cleaning professional will follow. This checklist can be viewed here. You can also leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.

Recurring Cleaning

Northern States Cleaning offers weekly, bi-weekly (every two weeks), or monthly cleaning at a discounted rate. These cleanings are automatically scheduled on the same day and time based on the interval you select. We send a reminder email and text message to let you know of upcoming cleanings and at any time you can log into your account to skip or reschedule service.

One-off Cleaning

You can schedule one-off cleanings at any time. Please note discounts are available for recurring cleaning (and with recurring cleaning you benefit from convenient recurring service with the same cleaning professional)

Move Out Cleans

Northern States Cleaning offers move out cleanings at no extra cost. Please note that we are unable to guarantee your deposit. In addition, your cleaning professional is unable to move heavy furniture or climb ladders, as per our safety policy.

How Payment Works

Northern States Cleaning only accepts credit/debit card payment for service scheduled through our online booking service, however your card is not charged until after service is completed. Please note that on the day before service a pre-authorization hold is made to your card. This is just a hold even though some banks may show this as a charge. The final charge takes place after your service is completed. If you’d like to use a different method of payment, please Contact Us.

Questions about Products

We proudly use Norwex products for all of our cleanings.

Redeeming Discounts and Coupons

Please enter the giftcard code directly on our booking form at checkout and your price will be automatically updated to reflect the giftcard credit.

When are We Available?

When is your next available appointment?

You can see up to date availability at the check out screen.

Hours of Operation

NSC hours of operation are 9:00am – 5:00p Our last scheduled service starts at 6:30p.m. Please click here to schedule service.

How much does it Cost?

Our pricing is based on the number of bedrooms and bathrooms. Simply go to our booking page and enter this information and you will see your price.

Requesting a Particular Professional

Please login to your account and add your team request to your booking by leaving a comment in the notes. Alternatively, you can contact us here and let us know of your preferences. Please note that we make every effort to accommodate team requests but this is dependent on team schedule, vacation and other off days, and other issues that may arise.

My Existing Booking

Add Additional Notes or Instructions

To add any additional information please login to your account and add any instructions to your booking. Alternatively, you can contact us here.

Payments and Billing

Change my Payment Method

Please login to your account and update the credit card on file. Alternatively, you can contact us here.

Add a Coupon or Discount to My Booking

Please login to your account and add the discount code to your booking or enter the discount code on the booking form as you book. Alternatively, you can contact us here.

Request a Receipt

Please note that a receipt is automatically emailed to you on the day of service. If you would like us to send another receipt, please contact us here.

Dispute a fee or Charge

Please contact us here so we can research the issue and get back to you quickly.

Tip My Professional

Tips are accepted and you can tip in cash. Alternatively, you can login to your account and add a tip to your booking as well. Please note that you can also contact us here and we can add this to your account for you.

Report an Issue

Team is Running Late

Please contact us and we will look into this for you.

I Did not get my Requested Team

Please note we make every effort to send the requested team, but in situations where we cannot (sick days, vacation, or other issues), we send an alternative team. Every effort is made to contact you before service in case this happens.

Report a Complaint

Please contact us here to report any issues. Our goal is 100% happiness, and we will quickly address any issues you may have.

Reschedule or Cancel

I would like to Reschedule

If it is at least 24 hours before service, please login to your account and select a new date. Alternatively, you can contact us here and let us know.

I would like to Cancel

Please login to your account to cancel your booking. Please note that there is a $50 cancellation fee if cancellation is less than 24 hours before service. Alternatively, you can contact us here and let us know.

Our Service Area

Do You Service My Area?

If you’re in the Northern Minnesota, we absolutely do! We service most areas within 2 hours of Duluth, including rural areas!

How Northern States Cleaning Works

The Way We Work is Simple

Northern States Cleaning is one of the leading providers of home cleaning services in the Duluth area. There is no easier way to schedule professional home cleaning. Book Service in 3 easy steps:

1. Select the number of bedrooms and bathrooms in your home (round up bathrooms).

2. Select the available date/time that works best for you.

3. An experienced professional will show up and perform great service for you. Easy as 1-2-3.

Click here to Book easily in 60 seconds